Introduction
Lahore Oncology Center ("we", "us", "our") is committed to protecting the privacy of patients, attendants and visitors who use our website and services. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or submitting any form, you agree to the practices described below.
Information We Collect
- Personal details you provide through forms — such as name, age, gender, city, mobile number, WhatsApp number and email address.
- Health information you choose to share when requesting an appointment — such as cancer type or other diagnosis, symptoms, stage, current treatment status and previous hospital.
- Messages and enquiries sent through the contact or appointment forms.
- Technical information automatically collected when you visit the site — such as IP address, browser type, device information and pages viewed, used to keep the site secure and improve user experience.
How We Use Your Information
- To respond to your appointment requests and contact our care coordinator with you.
- To arrange consultations, follow-ups and provide medical care.
- To send important updates regarding your appointment or enquiry.
- To maintain medical and administrative records as required under applicable laws.
- To improve our services, website content and patient experience.
Confidentiality of Health Information
Any clinical information you share is treated as strictly confidential and is accessed only by authorised medical and administrative staff involved in your care. We do not sell, rent or trade your personal or health information to any third party.
Sharing of Information
We may share your information only in the following limited circumstances:
- With consultants, partner laboratories, pathology, radiology or pharmacy services involved in your treatment.
- Where required by law, court order, or a lawful request from a regulatory authority in Pakistan.
- With trusted service providers (such as hosting and email providers) under appropriate confidentiality obligations.
Data Security
We use reasonable administrative, technical and physical safeguards to protect your information against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Cookies
Our website may use cookies and similar technologies to remember your preferences and analyse site usage. You may disable cookies in your browser settings, though some parts of the site may not function as intended.
Your Rights
You may request access to, correction of, or deletion of your personal information held by us, subject to legal and medical record-keeping requirements. To make such a request, please contact us using the details on our Contact page.
Children
Our website is not intended for use by children under 18 without the involvement of a parent or legal guardian. Information about minors should be submitted only by an authorised guardian.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page along with the effective date.
Contact Us
For any questions or concerns about this Privacy Policy or how your information is handled, please contact us through the Contact page on this website.